CustomerSupport

At Jackson Hole Compunet, we strive to offer the highest level of customer support possible. For any of your customer support needs, please email us - info@jhcompunet.com or call us at 307.732.0900.

 

Contact Us

Compunet

500 South Highway 89

Jackson WY, 83001

( in the K-Mart Plaza)

 

Phone: 307.732.0900

Fax: 307.732.0909

info@jhcompunet.com




- Business Service
- Residential Service
- Products


Jackson Hole Compunet is the valley's only full service computer company. Get all of your home or business computer needs from one locally owned and operated source. Shopping at Compunet for a computer is not like going to a Super Store. At Compunet, you'll sit down with a computer expert and design a package that best suits your needs. Our retail showroom also provides a computer repair department where customers can drop off their computer for service. As an additional service, our technicians are available to visit your home or business when dropping off your computer is inconvenient.


Knowledge is power and the sentiment couldn't be more appropriate in the fast-changing world of computer technology. Our tech support staff is second to none in the Jackson area. Our constant effort to educate ourselves and remain on the leading edge of computer knowledge has helped form a highly skilled technical support staff that is available to both residential and business clients alike. From long term service contracts for big business to solving simple problems for the home user, Compunet has the computer knowledge you need.


Business Service & Support Rates

Most businesses in Western Wyoming do not have the need nor budget for a full time IT Manager but have a serious need for top level IT knowledge and support. Smoothly operating e-mail, solid internal networking and cabling, customer transactions and accounting systems are critical to any sized business and now your business can have top level IT knowledge and support at a fraction of the cost of hiring a full time IT Person.


Furthermore, with a Service Contract in place, Compunet will have several people on staff with working knowledge of your systems. So instead of relying on one individual that could leave at any time, you'll be relying on a company that will be around for the long haul. Call us now for a free consultation and bid. Chances are, Compunet can provide you with a lot more for a lot less.


Onsite Hourly Rate - $95/hour


Standard Service Contracts
Our contracts are for a one year period - renewable at the end of the year. Below are our standard contract lenghts. Custom contracts can be discussed. Please call for pricing.


5 hours/month
10 hours/month
20 hours/month
30 hours/month

Custom Service Contracts


Call 732-0900 to arrange a meeting with the Compunet staff. We will analyze your needs and build a completely custom service contract proposal for your business and its unique needs.


Residential Service & Support Rates

Whether a virus has your computer locked up or you're installing new software, Compunet offers comprehensive solutions to your service and support needs. Compunet takes pride in our customer-first approach to technology and our residential services are no exception.


Drop Off - $75/hour
Drop off your computer or schedule a time to bring it in and save money on the hourly rate. Simply drop off your computer, fill out a form detailing the problem and we'll take a look at it and call with a diagnosis. The minimum charge for this service is $75, even if your computer is not fixable, but you can apply that amount to the purchase of a new computer from Compunet.


House Call - $95/hour
Many times a phone call or dropping off your equipment is not feasible. If you are experiencing computer nightmares and wish you could have a computer expert stop by and make the bad dreams go away...wish no more! Call Compunet, explain your troubles to our customer service department and they will schedule an appointment for a visit from a Compunet technician who will quickly figure out how to get you back on track.


Computer - Services Description Price
Basic System Clean-up "Virus & Spyware removal Windows updates,
Virus Definition Updates, free Lavasoft & Spybot"
$75.00 / Hour
In-house Rate Customer drop off/pick-up @ Compunet $75.00 / Hour
On-Site Rate Technician visits your home or office $95.00 / Hour
Pick-up & Delivery Charge Compunet picks up and delivers computer $25.00
Diagnostic Fee Lowest fee to diagnose any problem $37.50
5 Hour Monthly IT Service Contract 5 hours of maintenance (1 year contract) call for pricing
10 Hour Monthly IT Service Contract 10 hours of maintenance (1 year contract) call for pricing
20 Hour Monthly IT Service Contract 20 hours of maintenance (1 year contract) call for pricing
30 Hour Monthly IT Service Contract 30 hours of maintenance (1 year contract) call for pricing
Custom Monthly IT Service Contract Custom maintenance contracts (1 year contract) TBD
IT Consultation System design, custom networking TBD

Computer - Products Description Price
Computers Custom designed home and business machines visit us for pricing
Monitors Flat Screen Monitors visit us for pricing
Software Microsoft, Norton, QuickBooks, Etc visit us for pricing
Peripherals Keyboards, Mice, 10 keys, Etc. visit us for pricing
Networking Linksys, Cisco, NETGEAR visit us for pricing
Servers Custom designed towers and rack mountable servers visit us for pricing